TIP # 2: Get at least 3 references to help you accurately assess the pool builder’s workmanship and customer service.
Ask the references about how and why they picked this contractor and about their experience work with the contractor. Find out if any issues came up during the project and how they handled the issues. Ask if they would have done anything differently in hindsight. If you cannot see the finished swimming pool project first hand, ask the pool contractor for pictures. The nature of references is that almost every reference will be positive. Do not depend on references to be a critical analysis of the pool contractor. The reference should give you an idea of how the contractor works on the project and how specific projects and issues were handled. Also, ask for trade references to show relationships within the pool industry, ask for architects, engineers and project managers that have real working relationships with the pool company to show the strength of the pool company’s business.
